Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby the consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 30 days without giving a reason.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (DESEN Europe GmbH, Kleine Schönscheidtstraße 9-15, 45307 Essen, Germany, Tel .: +49 (0) 201 87657620, Fax: +49 (0) 201 87657619, E- Mail: info@raikou.eu) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

B. Withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

To

DESEN Europe GmbH at Kleine Schönscheidtstrasse 9-15, 45307 Essen, Germany
Fax: +49 (0) 201 87657619
Email: info @ raikou.eu

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s) (only when notified on paper)

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date

(*) Cross out inapplicable

or Download returns / exchanges form